Return Policy

SilverCloseout Return Policy

At SilverCloseout, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your purchase, we are here to help. Please read our return policy below to understand our procedures and policies.

Return Eligibility

To be eligible for a return, please ensure the following:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, including any tags and labels.
• The return must be initiated within 30 days from the date of delivery.

Non-Returnable Items

The following items are non-returnable:

• Custom or personalized items
• Gift cards
• Items purchased on final sale or clearance

Return Process

1. Initiate a Return:

   • Contact our customer service team at Silvercloseout@gmail.com to initiate a return. Please include your order number and the reason for the return.

2. Return Authorization:

   • Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item.

3. Ship Your Return:

   • Pack the item securely in its original packaging, including any accessories, manuals, and documentation.
   • Clearly write the RA number on the outside of the package.
   • Ship the item to the address provided in the return instructions. Please use a trackable shipping method.

Refunds

• Once we receive your returned item and inspect it, we will notify you of the status of your refund.
• If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.
• Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Exchanges

• If you need to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

• If you received a damaged or defective item, please contact us immediately at [customer support email] with your order number and a photo of the item. We will arrange for a replacement or a full refund, including any shipping charges.

Contact Us

If you have any questions about our return policy, please contact our customer service team at:

• Email: Silvercloseout@gmail.com
• Phone: 1-213-291-1828
• Hours: M-F 9:30am PST to 5:30pm PSt

Thank you for shopping at SilverCloseout. We value your business and are committed to providing a positive shopping experience.